Customer Support is a mission critical activity to support operations of transaction-intensive systems, with large data volumes. Support has to be often made available across geographic boundaries and has to be closely linked to the help desk. Production support could be for hardware, network management or for software.

Synchrologics offers production support for its products, custom software & Websites. The support is organized partly on site in the customer's location and partly offshore in Chennai. With remote support, we have to be connected online to the production system at all times. Customer support is a service, where our company works in close concert with the customer company. The environment fosters a high level of trust and team spirit.

Synchrologic System's philosophy in regards to Customer Service is to serve you as near-instantly as possible. We also have one of the best-trained Tech Support staff in the business. If possible, we like to get your questions answered on the spot. In the event that it is not, we will ensure that you get your answers as quickly as we possibly can. Synchrologic Systems offers several options for product & web support, tailored to your company's needs.

If you have a technical support issue try one of our online options first, as you may find the answer you're looking for right online!

If you have a current Synchrologic System's Telephone Support contract, you may contact Technical Support by telephone at any time to receive the help you need. For information on our support offerings, request more information from a Synchrologic Systems sales representative.

Product Support

Collaborative software development takes place around the clock - and Synchrologic Systems offers multiple levels of support coverage to keep your software platform running smoothly. In addition to our standard 8x5 support, we can also provide you with 24x7 coverage for critical incidents. Support is available to our customers via e-mail, phone and the Web.

Quality Policy

Our Quality Policy states that, "We shall strive to enhance the relationship with our customers by the design and timely delivery of IT Products, Services & Solutions of consistently high quality through well-defined processes, and hence meeting their requirements with emerging technologies".

From the very beginning we have adhered to sound quality management concepts and have instilled Project Management Controls and Techniques delivering the best possible results. Continuous evaluation of practices and improvements in productivity and quality parameters are inherent in our processes with focus on customer benefit.

This level of quality is achieved through adoption of a system of procedures that reflect the competence of the company to existing customers, potential customers, middle-level customers and other independent auditing authorities. Achievement of the policy involves all employees, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all.